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NovaPure Naturals
NovaPure Naturals

NovaPure Naturals

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FAQs

FAQs

FAQs

FAQs

Do you ship worldwide?

Our products are available worldwide, postal prices are available on checkout depending on destination.

How much does shipping cost?

Postage and packaging is Weight based, dependant on where you are in the world.
Please check our delivery options upon checkout.

When will I receive my order?

We aim to dispatch all orders within 2 - 4 days, but transit time via Royal Mail can vary.

How long will it take for my order to arrive?

Typically between 3-10 working days within the UK, But transit can be slightly longer depending on postage option and country.

Can I cancel or change my order?

If you need to make any adjustments, please contact us using the contact form as soon as possible within 15 hours of placing your order, as your order will be unable to be redirected once it has been dispatched. Please carefully check that the shipping address and all other details are correct upon placing an order.

Are your products cruelty free?

Absolutely.

Are your products shipped using plastic?

No, we do our utmost best to be as sustainable a brand as possible, packaging our products using earth friendly materials.

Are your products natural?

One million percent!
And because we love nature so much, our full size powders are printed with vegetable based inks, and completely compostable, with the travel tins being refillable from the full size, so there's nothing going into landfill.

Are your products organic?

Mostly.
Two of the natural elements present within the formulation can neither be classed as organic or non organic, but everything else is definitely organic!
Visit the product pages for the full list of ingredients.

What is the shelf life of your products?

Typically, our products have a shelf life of 12 months, due to the fact that they are natural and do not contain any chemical preservatives. Please ensure that you store products out of direct sunlight, away from heat, and avoid getting packaging wet or soiled.

Are your products suitable for use during Pregnancy and Breastfeeding?

Yes, I use my products on a daily basis, and am still breastfeeding Nova. (Noosh)
Suitable for use from birth and for sensitiveskin!😊👶

Why does my product look different to the one pictured?

Since these products are of a natural origin, the colour and scent can sometimes vary, which is totally normal and does not affect the quality of the products.
Also, our packaging is compostable and biodegradable, sealed with plastic free tape, made in small batches by hand, but that doesn't stop us from seeking ways to improve on all areas.

Will the powder be your only product?

No...!🥳
Follow us on instagram and/ or Facebook for new product announcements, but better yet, subscribe for email updates.

How do I contact you?

Head to our 'Contact Us' page, fill out the form with your details, send it to us, and we'll answer you as soon as possible, or you can call us!

I'm a Retailer and I'm interested in stocking your products...

Please get in contact either by:
01794 725433
Or
Adminteam@novapurenaturals.co.uk

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