If you need to make any adjustments, please contact us as soon as possible within 15 hours of placing your order, as your order will be unable to be redirected once it has been dispatched. Please carefully check that the shipping address and all other details are correct on placing an order.
Typically, our products have a shelf life of 12 months, due to the fact that they are natural and do not contain any chemical preservatives. Please ensure that you store products out of direct sunlight, away from heat, and avoid getting packaging wet or soiled.
Since these products are of a natural origin, the colour and scent can sometimes vary, which is totally normal and does not affect the quality of the products. Also, our packaging is compostable and biodegradable, sealed with plastic free tape, but that doesn't stop us from seeking ways to improve on all areas.
No...!🥳 I have been working on the all natural formulas for many other products that will expand the NovaPure Naturals range and next up I will be offering two more versions of the powders ('HUSH🌙MOON' & 'SUNSHINE 🌞SOOTHE'.) once we're nationally recognised, then many many many more products will follow! (Noosh)