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NovaPure Naturals
NovaPure Naturals

NovaPure Naturals

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FAQs

FAQs

FAQs

FAQs

Do you ship worldwide?

Our products are currently only available in the UK, but we're working on offering international availability.
(EU will be able to order soon.)

How much does shipping cost?

Postage and packaging is Weight based.

- £4.85 - Royal Mail 1st Class
- £3.45 - Royal Mail 2nd Class

- £4.95 - Royal Mail 1st Class
- £3.85 - Royal Mail 2nd Class

When will i receive my order?

We aim to ship all orders within 2-3 days.

How long will it take for my order to arrive?

Typically between 3-10 working days, depending on postage (1st class/2nd class.)

Can I cancel or change my order?

If you need to make any adjustments, please contact us as soon as possible within 15 hours of placing your order, as your order will be unable to be redirected once it has been dispatched. Please carefully check that the shipping address and all other details are correct on placing an order.

Are your products cruelty free?

Absolutely.

Are your products shipped using plastic?

No, we do our utmost best to be as sustainable a brand as possible, packaging our products using earth friendly materials.

Are your products natural?

One million percent!

Are your products organic?

Mostly.
Two of the natural elements present within the formulation can neither be classed as organic or non organic, but everything else is definitely organic!
Visit the product pages for the full list of ingredients.

What is the shelf life of your products?

Typically, our products have a shelf life of 12 months, due to the fact that they are natural and do not contain any chemical preservatives. Please ensure that you store products out of direct sunlight, away from heat, and avoid getting packaging wet or soiled.

Are your products suitable for use during Pregnancy and Breastfeeding?

Yes, I use my products on a daily basis, and am still breastfeeding Nova. (Noosh)
Suitable for use from birth and for sensitiveskin!😊👶

Why does my product look different to the one pictured?

Since these products are of a natural origin, the colour and scent can sometimes vary, which is totally normal and does not affect the quality of the products.
Also, our packaging is compostable and biodegradable, sealed with plastic free tape, made in small batches by hand, but that doesn't stop us from seeking ways to improve on all areas.

Will the powder be your only product?

No...!🥳
I have been working on the all natural formulas for many other products that will expand the NovaPure Naturals range and next up I will be offering two more versions of the powders ('HUSH🌙MOON' & 'SUNSHINE 🌞SOOTHE'.) once we're nationally recognised, then many many many more products will follow! (Noosh)

How do I contact you?

Head to our 'Contact Us' page, fill out the form with your details, send it to us, and we'll answer you as soon as possible!

I'm a Retailer and I'm interested in stocking your products...

Our products are available wholesale via Ankorstore.

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